Gartner Research

Optimizing Foundational Technology in Utilities Primer for 2016

Published: 29 January 2016

ID: G00292966

Analyst(s): Leif Eriksen, Chet Geschickter

Summary

Gartner's 2016 research on optimizing foundational technology will help utility CIOs improve and enhance their core business and operations systems in order to improve efficiency, support a changing workforce, and manage operational risk.

Table Of Contents

Scope

Analysis

  • Top Challenges and How Gartner Can Help
    • How should we evolve our core utility industry business systems to achieve customer service excellence and improve our revenue life cycle processes?
    • What systems, capabilities and best practices should we implement to optimize our performance in utility operations?
    • How should we evolve our core utility asset management and field service capabilities to improve financial performance and increase reliability?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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