Gartner Research

Optimizing Foundational Technology in Utilities Primer for 2016

Published: 29 January 2016

ID: G00292966

Analyst(s): Leif Eriksen, Chet Geschickter


Gartner's 2016 research on optimizing foundational technology will help utility CIOs improve and enhance their core business and operations systems in order to improve efficiency, support a changing workforce, and manage operational risk.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How should we evolve our core utility industry business systems to achieve customer service excellence and improve our revenue life cycle processes?
    • What systems, capabilities and best practices should we implement to optimize our performance in utility operations?
    • How should we evolve our core utility asset management and field service capabilities to improve financial performance and increase reliability?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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