Gartner Research

China Summary Translation: Ten Ways to Avoid SaaS Delivery Problems

Published: 28 January 2016

ID: G00297326

Analyst(s): Robert P. Desisto, Peter Liu


IT leaders supporting business applications have a long-term responsibility to protect their company from potential SaaS delivery problems. Gartner provides 10 best practices to help avoid common mistakes that can lead to SaaS delivery problems.

Table Of Contents



Ten Ways to Avoid SaaS Delivery Problems

  • Key Challenges
  • Recommendations



  • Ensure Proper Treatment of Intellectual Property in the Cloud
  • Estimate Total Costs Over Five Years
  • Evaluate Integration Scenarios
  • Assess Scale and Performance
  • Model and Track Consumption Patterns
  • Have a Disaster Recovery Plan
  • Gain Appropriate Service-Level Assurances
  • Ensure Provider Security Processes Meet Organizational Standards
  • Develop an Adequate Exit Strategy
  • Prepare for Multiple SaaS Releases per Year

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