Gartner Research

Market Trends: How Service Providers Can Differentiate Capabilities for Operating Model Transformation

Published: 02 February 2016

ID: G00290112

Analyst(s): Julie Short, Alex Soejarto


Operating model transformation is a digital service focused on implementing new business processes and operations. Business unit leaders and strategists must understand how to leverage their capabilities to differentiate themselves in this competitive market.

Table Of Contents


Market Trend

  • What Is Operating Model Transformation, and How Does It Differ From Other Digital Services?
  • Strategy Through Execution May Be Accomplished in Many Ways
  • Information Management and Analytics Are at the Top of the Business Agenda
  • Autonomics Plays an Important Part in Operating Model Transformation
  • Risk, Privacy and Security Continue to be Primary Concerns
  • Reinvent Organizational Change and Employee Performance Management Services to Address the Impact of Change on People
  • Asset+ Consulting and IP Assets Must Focus on Transformation
  • Buyer Trend
    • Primary Buyers of Operating Model Transformation Are the Business, but IT Is Significantly Impacted

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