Gartner Research

American Cancer Society Transforms IT to Improve Efficiency and Build Agility in Business Value Creation

Published: 05 February 2016

ID: G00298436

Analyst(s): Diane Berry , Lily Mok


CIOs and IT leaders can learn from the American Cancer Society on how it transforms IT with a unified vision and strategy, a bimodal structure, and people and performance management practices that drive enterprisewide integration and improve operational efficiency and effectiveness.

Table Of Contents
  • Key Challenges



  • Creating a Unified IT Organization to Improve Efficiency and Effectiveness
  • Establishing Roles and Processes to Integrate IT and Business Across Boundaries
  • Moving to a More Agile Way of Working Through Bimodal IT
  • Phasing-In IT Performance Measures From IT Operational Metrics to Business Value Metrics
  • Key Success Factors and Lessons Learned

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