A workforce optimization suite provides customer engagement centers with more than bundled software at a low price. There is inherent value in a WFO suite's ability to activate workflows that span multiple traditionally siloed functions. In this research, we discuss the key cross-domain workflows.
- Automate and Elevate the Agent Evaluation Process
- Improve Operational Performance and Understanding
- Automate and Add Intelligence to the Agent Training Process
- Simplify and Optimize the Agent Management Process
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