Gartner Research

2000 CRM Services Worldwide Market Size and Forecast

Published: 29 January 2001

ID: G0094870

Analyst(s): Debashish Sinha


The CRM services market grew a strong 28 percent over 1999 to 2000, to reach nearly $20 billion worldwide. Although the market will continue to grow at a CAGR of 26 percent over the next five years, the pace is likely to slow during the 2001-to-2002 period and begin to develop significant variations by market segment. The size of the CRM services market will be $64.3 billion by 2005. This report discusses the breakdown of these numbers by service line, region and vertical industry.

Table Of Contents
  • Executive Summary
    • Objectives of the Study
    • Key Findings
  • Introduction
    • Overview
    • Target Audience
    • Scope and Report Structure
    • Definitions
    • Forecast Methodology
    • Forecasting Issues and Processes
    • Key Changes in Methodology From Previous Years
    • Related Research
  • Key Trends
    • Global Economic Outlook (Fourth Quarter 2000)
    • Key Industry Trends
    • Other Forecast Assumptions
  • Worldwide CRM Services Market Size and Forecast
    • Market Size and Distribution by Service Line
    • Market Size and Distribution by Industry
    • Market Size and Distribution by Region
    • Service Line Size and Distribution by Region
  • Regional Trends in CRM Services
    • North America
    • Western Europe
    • Japan
    • Asia/Pacific
    • Latin America
    • The Rest of the World
  • Definition of Service Lines
    • Product Support Services
    • Professional Services

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