Gartner Research

2000 CRM Services Worldwide Market Size and Forecast

Published: 29 January 2001

ID: G0094870

Analyst(s): Debashish Sinha

Summary

The CRM services market grew a strong 28 percent over 1999 to 2000, to reach nearly $20 billion worldwide. Although the market will continue to grow at a CAGR of 26 percent over the next five years, the pace is likely to slow during the 2001-to-2002 period and begin to develop significant variations by market segment. The size of the CRM services market will be $64.3 billion by 2005. This report discusses the breakdown of these numbers by service line, region and vertical industry.

Table Of Contents
  • Executive Summary
    • Objectives of the Study
    • Key Findings
  • Introduction
    • Overview
    • Target Audience
    • Scope and Report Structure
    • Definitions
    • Forecast Methodology
    • Forecasting Issues and Processes
    • Key Changes in Methodology From Previous Years
    • Related Research
  • Key Trends
    • Global Economic Outlook (Fourth Quarter 2000)
    • Key Industry Trends
    • Other Forecast Assumptions
  • Worldwide CRM Services Market Size and Forecast
    • Market Size and Distribution by Service Line
    • Market Size and Distribution by Industry
    • Market Size and Distribution by Region
    • Service Line Size and Distribution by Region
  • Regional Trends in CRM Services
    • North America
    • Western Europe
    • Japan
    • Asia/Pacific
    • Latin America
    • The Rest of the World
  • Definition of Service Lines
    • Product Support Services
    • Professional Services

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client