Published: 29 January 2001
Analyst(s): Debashish Sinha
The CRM services market grew a strong 28 percent over 1999 to 2000, to reach nearly $20 billion worldwide. Although the market will continue to grow at a CAGR of 26 percent over the next five years, the pace is likely to slow during the 2001-to-2002 period and begin to develop significant variations by market segment. The size of the CRM services market will be $64.3 billion by 2005. This report discusses the breakdown of these numbers by service line, region and vertical industry.
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