Gartner Research

Leverage Social Science to Improve IT Control

Published: 08 February 2016

ID: G00291017

Analyst(s): Tom Scholtz


Ensuring compliance with IT policy and control is a perennial challenge. Gartner suggests that two sociology theories can be used by CIOs and IT leaders as the foundation for improving IT control development, implementation and management.

Table Of Contents


  • Introduction and Hypothesis
  • IT Controls and the Impact of Digital Business
  • Two Control Models From Social Science Are Potentially Relevant to IT Control
  • Use Control Theory and Social Control to Assess IT Control Against the Cultural Context of the Enterprise
    • Cultural Contexts
    • Additional IT Control Approaches
  • A Process for Comparing the Prevalent IT Control Approaches to the Cultural Realities
    • Step 1: Select a Target Domain as the Base for the Analysis
    • Step 2: Map the Control Approach to the Corporate Culture
    • Step 3: Identify and Develop Changes to the Control Disposition
    • Step 4: Apply the Approach to a Specific Control Within the Chosen Scenario
  • Organizations Are Not All the Same

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