Gartner Research

How Emotional Intelligence Helps Leaders Become More Effective

Published: 08 February 2016

ID: G00294078

Analyst(s): Debra Logan, Samantha Searle

Summary

Emotional intelligence is directly related to success at work. IT leaders, including business transformation and process leaders, should evaluate their emotional intelligence to improve their self-awareness and ability to regulate their own emotions.

Table Of Contents
  • Key Challenges

Introduction

  • Improve Emotional Competency by Using the Goleman Framework

Analysis

  • Evaluate Your EQ to Become a Self-Aware and Credible Leader
  • Regulate Your Emotions to Become Effective at Leading People Through Change
  • Select EI Providers Based on How They Measure Emotional Intelligence

Case Study

  • IT Organization Trained Its Leaders to Become More Emotionally Competent and Improved Client Services
  • Female Leader Sought to Improve Her Emotional Competence to Interact Better With Colleagues and Clients

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