Gartner Research

How Emotional Intelligence Helps Leaders Become More Effective

Published: 08 February 2016

ID: G00294078

Analyst(s): Debra Logan , Samantha Searle


Emotional intelligence is directly related to success at work. IT leaders, including business transformation and process leaders, should evaluate their emotional intelligence to improve their self-awareness and ability to regulate their own emotions.

Table Of Contents
  • Key Challenges


  • Improve Emotional Competency by Using the Goleman Framework


  • Evaluate Your EQ to Become a Self-Aware and Credible Leader
  • Regulate Your Emotions to Become Effective at Leading People Through Change
  • Select EI Providers Based on How They Measure Emotional Intelligence

Case Study

  • IT Organization Trained Its Leaders to Become More Emotionally Competent and Improved Client Services
  • Female Leader Sought to Improve Her Emotional Competence to Interact Better With Colleagues and Clients

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