Gartner Research

12 Key Tasks to Govern the IT Infrastructure Capacity and Performance Management Process

Published: 09 February 2016

ID: G00295580

Analyst(s): Ian Head


Well-governed capacity and performance management ensures reliable service performance and consistent practices across the infrastructure, and avoids urgent and unplanned investments. These best practices should be used by I&O leaders to govern IT infrastructure capacity and performance management.

Table Of Contents
  • Key Challenges



  • Design a Consistent Enterprisewide Process
  • Governing the Infrastructure Capacity Management Process Requires Following Specific Practices
  • Implement Continual Improvement Driven by Metrics
    • Buying Capacity Management Tools
  • Bottom Line

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