Gartner Research

End-User Experience Monitoring Must Change to Accommodate New User Populations and Technologies

Published: 12 February 2016

ID: G00292015

Analyst(s): Will Cappelli

Summary

End-user experience monitoring remains central to availability and performance management, but I&O leaders must transform the discipline as the scope and constitution of the application/service end-user populations evolve and businesses become increasingly digitalized.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Use a Weighted Mix of Multiple EUEM Technologies
  • Establish an Independent Team Dedicated to End-User Experience Management
  • Take Into Account the Different Types of End Users

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