Gartner Research

Best Practices for Improving the Governance of Supply Chain Quality

Published: 12 February 2016

ID: G00275880

Analyst(s): Ken Chadwick , Simon Jacobson


The governance of quality is broken in many supply chains. Employees, suppliers and customers have different expectations of quality, resulting in subpar outcomes. This research gives CSCOs and quality leaders a path to global integration and governance of quality to drive results beyond compliance.

Table Of Contents
  • Key Challenges



  • Move Away From Decentralized to Centralized or Center-Led Management of Quality
    • Organizations Are Moving to Either a Centralized or Center-Led Model
    • Choose the Governing Model That Fits Your Business
  • Clearly Define Accountabilities and Linkages Between Global Quality and Line Operations Quality Functions
  • Drive Governance of Quality by Setting a Balanced Global Platform That Includes Clear Procedures, Parameters and Performance Management Expectations
    • Quality Procedures
    • Quality Parameters
    • Quality Performance

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