Gartner Research

What IT Needs to Know About Office 365: SaaS Delivery Assessment

Published: 16 February 2016

ID: G00293173

Analyst(s): Bill Pray


Microsoft Office 365 is attracting significant attention from customers. Does Office 365 meet production-grade enterprise requirements? This assessment evaluates Office 365 against Gartner's required, preferred and optional SaaS criteria.

Table Of Contents


  • Product Scorecard and Feature Snapshot
  • Strengths
  • Weaknesses
  • Deployment Recommendations
  • Scoring Details
    • Criteria Structure
    • Affiliated Spreadsheet
    • Required Features for Production
    • Preferred Features for Production
    • Optional Features for Production


  • Identity
  • Management
  • Security
  • Storage
  • Network
  • Pricing and Billing
  • Service Levels and SLAs
  • Support and Communication
  • Feedback on This Document

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