Gartner Research

IT Services Providers Must Demonstrate New Characteristics to Succeed in Bimodal Work Styles

Published: 17 February 2016

ID: G00298242

Analyst(s): Julie Short, Allie Young, Patrick Sullivan, Gianluca Tramacere, Frances Karamouzis

Summary

To operate in a bimodal fashion requires that IT services providers make changes to traditional business and operating models. We describe the characteristics that they will need to possess in order to execute successfully in Mode 1 and Mode 2 engagements.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Crafting Delivery Teams and Schedules to Fulfill on Bimodal Styles of Working
    • Team Structure
    • Delivery Approach
    • Response to Client — Cycle Time
    • Innovation Focus
    • Talent/Skills and Culture Needed
    • Style of Interaction
    • Problem Approach
  • Relationship and Contractual Characteristics
    • Outcome Orientation
    • Key Operational Metrics
    • Typical Buyer
    • Pricing Mechanism
    • Approach to Transformation
    • Service Delivery Philosophy
    • Approach to Problem
    • Team Structure
  • IT Services Providers' Organization and Operating Structure to Succeed in a Bimodal Environment
    • Sales and Marketing Model
    • Constantly Honed and Fine-Tuned Ecosystem
    • Delivery Management
    • Sales Model
    • Attitude Toward Change and Portfolio Management
    • Resource Management
    • Practice IP

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.