Gartner Research

IT Services Providers Must Demonstrate New Characteristics to Succeed in Bimodal Work Styles

Published: 17 February 2016

ID: G00298242

Analyst(s): Julie Short, Allie Young, Patrick Sullivan , Gianluca Tramacere, Frances Karamouzis


To operate in a bimodal fashion requires that IT services providers make changes to traditional business and operating models. We describe the characteristics that they will need to possess in order to execute successfully in Mode 1 and Mode 2 engagements.

Table Of Contents
  • Key Challenges



  • Crafting Delivery Teams and Schedules to Fulfill on Bimodal Styles of Working
    • Team Structure
    • Delivery Approach
    • Response to Client — Cycle Time
    • Innovation Focus
    • Talent/Skills and Culture Needed
    • Style of Interaction
    • Problem Approach
  • Relationship and Contractual Characteristics
    • Outcome Orientation
    • Key Operational Metrics
    • Typical Buyer
    • Pricing Mechanism
    • Approach to Transformation
    • Service Delivery Philosophy
    • Approach to Problem
    • Team Structure
  • IT Services Providers' Organization and Operating Structure to Succeed in a Bimodal Environment
    • Sales and Marketing Model
    • Constantly Honed and Fine-Tuned Ecosystem
    • Delivery Management
    • Sales Model
    • Attitude Toward Change and Portfolio Management
    • Resource Management
    • Practice IP

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