Gartner Research

Maturing Bimodal: Five Best Practices to Ease Transitions Between Mode 2 and Mode 1

Published: 17 February 2016

ID: G00300361

Analyst(s): David Willis, Janelle Hill , Bruce Robertson


Transitioning business solutions between Modes 1 and 2 will be much smoother if business and IT roles leverage complementary agile methods, mindsets and technologies throughout the solution life cycle — from initial concept, to pilot, to full benefits realization, to reinvention or retirement.

Table Of Contents
  • Key Challenges



  • Create a Level 0 Process Topology Diagram to Establish a Shared Understanding of the Enterprise Business Process Context, and to Facilitate the Transitioning Capabilities Between Modes 1 and 2
  • Encourage Business Leaders to Leverage an Agile Mindset and Agile Business Methods — Such as Lean Startup, the Scientific Method, A/B Testing and Minimum Viable Product — That Align Well With IT's Agile Methods
    • The Agile Mindset
    • Agile Business Methods
  • Create a "Safe Place to Play" With PaaS Offerings for Mode 2 Exploration by Citizen Developers
  • Plan How, When and Under What Circumstances Assets and Capabilities Can Be Transitioned From One Mode to the Other in Order to Scale Up, Out or Down as Quickly as Needed; Manual Approaches Are a Viable Option
    • Case Study: Queensland's SARA
    • Case Study: A Brazilian Bank
  • Ease the Culture Shock by Surrounding Existing Business Applications With a BPMS in Order to Explore New Capabilities With Control and Transparency

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