Gartner Research

Critical Capabilities for Web Conferencing

Published: 22 February 2016

ID: G00274782

Analyst(s): Adam Preset , Whit Andrews


Web conferencing can be used in many meeting scenarios, from internal collaboration to presentations, training and large events. IT leaders must examine the use cases that will drive their requirements for a portfolio of online meeting technologies.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Adobe
    • Arkadin
    • AT&T
    • Blackboard
    • Cisco
    • Citrix
    • Fuze
    • Google
    • IBM
    • LogMeIn
    • Microsoft
    • PGi
    • Vidyo
    • West Unified Communications Services
    • Zoom
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Cloud/SaaS Delivery Model
    • Hybrid Delivery Model
    • Internal Delivery Model
    • Host Controls
    • Client Experience
    • Collaboration Integration
    • Enterprise Integration
    • APIs
    • Instructional
    • Scalability
  • Use Cases
    • Internal Collaboration
    • Learning and Training
    • External Presentation
    • Webinars
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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