Gartner Research

SWOT: Accenture Operations, Business Process Outsourcing, Worldwide

Published: 24 February 2016

ID: G00294475

Analyst(s): TJ Singh , Morgan Yeates, Michael Dominy , Sandra Notardonato , Cathy Tornbohm


This report analyzes Accenture Operations' position in the BPO market. Accenture has significant strengths and opportunities, but it must mitigate risks, such as downward price pressure via more replicable services, to grow the business. BPO competitors should read it to formulate strategies.

Table Of Contents


  • Evaluating Accenture Operations' Positioning and Readiness for a Changing BPO Market
  • Key Trends
  • SWOT Analysis
    • Strengths
    • Weaknesses
    • Opportunities
    • Threats
  • Recommendations for Competitors
  • Implications for Accenture Operations
  • Company Overview
  • Methodology

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