Gartner Research

Vendor Rating: BT Group

Published: 26 February 2016

ID: G00294255

Analyst(s): Neil Rickard , Frank Marsala , Katja Ruud , Jouni Forsman , Fernando Elizalde

Summary

The acquisition of U.K. mobile operator EE enables BT Group to address the full communications needs of U.K. consumers and businesses of all sizes, as well as the networking needs of global enterprises. BT has had customer service issues; however, initiatives are underway to address these problems.

Table Of Contents

Overall Rating

What You Need to Know

Vendor Rating

  • Analyst Comments
  • Corporate Viability
  • Market Offerings
  • Customer Service/Support

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