Gartner Research

Leadership Development Module 4, Chapter 7: Stakeholder and Relationship Management

Published: 26 February 2016

ID: G00300779

Analyst(s): Colleen Young


Most IT organizations have relationship managers; few have effective stakeholder management capabilities. Knowing the difference between the two competencies and understanding how to interact effectively with highly diverse constituents are critical to CIO effectiveness.

Table Of Contents


  • Defining Stakeholder and Relationship Management
    • Relationship Management
    • Stakeholder Management
  • Relationship Management
    • Maturing Organizational Relationship Management Capabilities
  • Stakeholder Management
    • Identifying IT's Core Stakeholders
    • Segmenting Stakeholders
    • Acting on Stakeholder Segmentation Insights
  • Bottom Line

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