Gartner Research

Leadership Development Module 5, Chapter 3: The Role of the Leader in Making Change Successful

Published: 29 February 2016

ID: G00300998

Analyst(s): Diane Morello, Mary Mesaglio


The practical realities of galvanizing change remain elusive, yet shaping and managing change are arguably the most important responsibilities of effective leaders. CIOs and IT leaders who put people front and center will increase success and reduce resistance.

Table Of Contents
  • Recommendations for Leaders


  • The Current State of Leadership in the Face of Change
    • The Current Assessment of Leadership
  • Putting Strategic Change in Context: Why It Hurts
    • Matching the Scope of Change to Leaders of Change
  • Leadership and the Pain of Change
    • Assessing the Pain of Change
    • Mapping Leadership Approaches to the Pain Level
  • The Myths of Leadership in Change Management
    • Myth 1: Stability Is the Dominant State, Punctuated by Periods of Change
    • Myth 2: Enterprises and Employees Share the Same Motivations
    • Myth 3: Vocal Agreement Ensures Real Acceptance
    • Myth 4: Once the Change Is Under Way, It Is Unstoppable
    • Myth 5: Employees Will Act in a Rational Way
  • Conclusion: The Role of Leadership in Change

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