Gartner Research

Leadership Development Module 2, Chapter 3: Capturing IT's Contribution to Business Operations

Published: 29 February 2016

ID: G00300748

Analyst(s): Colleen Young


This Gartner for Leadership Development chapter describes the basic concepts of operational performance management and how enterprise architecture facilitates IT's measurable contribution to an enterprise's operational goals.

Table Of Contents


  • What Is the Relationship Between the Business's Operational Performance and Financial Results?
  • What Are the Best Practices in Business Operations Performance Management?
    • BPM Fundamentals
    • The GBVM
  • How Does EA Provide the Means for IT to Capture Its Own Performance in Business Operations Terms?
    • The GBVM and IT's Effectiveness as a Service Partner
    • The GBVM and the Value of Information Technology
    • How Does Enterprise Architecture Provide the Means for IT to Capture Its Own Performance in Business Operations Terms?
    • EA and the GBVM: Where Formal Strategic Planning Exists
    • What to Do When the Business Has No Formal Strategic Planning Process or Formally Articulated Set of Business Goals
  • Summary

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