Gartner Research

Leadership Development Module 1, Framework: An Integrated View of IT Service Management, Enterprise Architecture and Governance

Published: 29 February 2016

ID: G00300039

Analyst(s): Colleen Young


Governance, enterprise architecture and IT service management bind the core competency domains of effective IT organizations. Understanding what they are, their importance, their interdependencies and their maturity paths is critical for any internal IT organization that seeks to remain relevant.

Table Of Contents


  • Governance
  • Enterprise Architecture
  • IT Service Management
  • Interdependencies

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