Gartner Research

Leadership Development Module 5, Chapter 8: Tools and Techniques for Organizational Change Management

Published: 29 February 2016

ID: G00301003

Analyst(s): Colleen Young


This Gartner for Leadership Development Module presents the imperative for, and basic fundamentals of, organizational change management competencies. This chapter, complementing Chapter 2, describes tools and techniques for blending the art and science of organizational change management.

Table Of Contents


  • What Is Organizational Change Management?
  • Blending the Art and Science of Change Management
    • Key Elements of an Effective Change Program
    • Why Change Fails
  • The Art of Change Management — Influencing People and Behavior Patterns Pervades Successful Change
    • Organizations in the Midst of Change Progress Through the 10 Change Struggles
    • The Change Absorption Threshold — Rationing Individual and Collective Change Capacity
    • Change Adoption Distribution — Achieving a Critical Mass of Buy-In
    • The Change — Understanding the Change Process to Better Manage It
    • When the Culture Itself Must Change
  • The Science of Change Management — Structured Tools and Methods Make Change Repeatable and Reduce Risk
    • Influencing Stakeholder Behavior
    • Deploying Levers and Buoys
    • Conducting Assessments
    • Leveraging Well-Established, Context-Specific Methodologies
    • Using Governance to Stabilize Organizational Change
  • Making a Road Map, Putting It Together — Deploying the Art and Science of Change Management
  • Conclusions and Actions

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