Gartner Research

How CSPs Can Measure Success in Mode 2

Published: 07 March 2016

ID: G00298080

Analyst(s): Neil Osmond, Alessandro Misiti, Emma Burton

Summary

CSPs that adopt bimodal IT need a fresh approach to value measurement. CSP CIOs can use this research to tune their approach and measure the value they are contributing to Mode 2 business and technology innovations.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Establish Clear Principles of Measurement That Enable Good Decision Making
    • Use Actionable Metrics
    • Keep the Inventory Small
    • Ensure Metrics Present a Balanced View
  • Use Metrics That Drive Behavioral Change
    • Adopt Metrics That Have Relevance to Innovation and Managing Change
  • Evolve the Mix of Metrics Over Time
    • Leverage Proven Methods
    • Instill the Required Competencies and Tools
  • Example Mode 2 Metrics for CSPs

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.