Gartner Research

How CSPs Can Measure Success in Mode 2

Published: 07 March 2016

ID: G00298080

Analyst(s): Neil Osmond , Alessandro Misiti, Emma Burton


CSPs that adopt bimodal IT need a fresh approach to value measurement. CSP CIOs can use this research to tune their approach and measure the value they are contributing to Mode 2 business and technology innovations.

Table Of Contents
  • Key Challenges



  • Establish Clear Principles of Measurement That Enable Good Decision Making
    • Use Actionable Metrics
    • Keep the Inventory Small
    • Ensure Metrics Present a Balanced View
  • Use Metrics That Drive Behavioral Change
    • Adopt Metrics That Have Relevance to Innovation and Managing Change
  • Evolve the Mix of Metrics Over Time
    • Leverage Proven Methods
    • Instill the Required Competencies and Tools
  • Example Mode 2 Metrics for CSPs

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