Gartner Research

Top 10 Mistakes to Avoid to Maximize Success With Your MCOE

Published: 02 March 2016

ID: G00299862

Analyst(s): Bryan Taylor, Leif-Olof Wallin

Summary

Gartner clients frequently testify they aren't getting the full-expected business value out of a mobile center of excellence (MCOE). MCOE sponsors can leverage the list of frequent mistakes in this research to take corrective action to maximize MCOE success.

Table Of Contents

Analysis

  • No. 1: Lack of Executive Sponsorship
  • No. 2: Unclear Charter
  • No. 3: Too Much Focus on Policing Standards
  • No. 4: Not Communicating Wins/Benefits and/or Promoting Services Provided
  • No. 5: Not Distributing Resources/Support Efficiently and/or Failing to Meet SLA
  • No. 6: Failure to Facilitate Ideation and Transformation
  • No. 7: Not Integrated Into Processes (Project Approval, Purchasing)
  • No. 8: Tools Not Available to Provide End-to-End View of Project Progress
  • No. 9: Lack of Certain Skill Sets
  • No. 10: Fail to Bridge Silos of Power and Autonomy
  • Bottom Line

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