Gartner Research

Evolve ServiceSphere

Published: 07 February 2001

ID: G0095698

Analyst(s): Daniel Stang

Summary

With many Professional Services Organizations (PSOs), embedded services organizations, (e.g., computer technology companies), IT departments, and non-IS companies struggling to deliver services internally or externally, automating the service supply chain is a hot topic these days. Compounding this demand is Wall Street's signaling of a looming recession-- --another good reason for services firms to expand their forward view further down the business opportunity pipeline, more effectively bid and secure appropriate service deals, and achieve near-100 percent resource utilization and optimization in services delivery. California-based Evolve Software has been focusing on services delivery optimization since 1997. Evolve's ServiceSphere, now in its third major release, boasts end-to-end service chain optimization, including the management of opportunities, of resources, and of service delivery itself.

Table Of Contents
  • Corporate Headquarters
  • Overview
  • Analysis
    • Vision
    • A Unified Solution
    • Value Proposition and Target Customers
    • Future Development/Enhancements
    • Corporate Portal and Hosted Model
  • Pricing
    • GSA Pricing
  • Competitors
    • Changepoint
    • Niku
    • Novient
    • Portera
  • Strengths
    • Inherently Integrated
    • Architecture
  • Limitations
    • Missing OLAP Functionality
  • Insight

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