Gartner Research

Recipe for Digital Workplace Execution: Transform the Employee Experience

Published: 03 March 2016

ID: G00281848

Analyst(s): Matthew Cain , Paul Miller


To boost their workforce's agility and engagement, digital workplace leaders must understand employees' needs, in order to create processes that integrate those needs into IT service strategy, design and operations. Gartner offers best practices informed by a real-world digital workplace program.

Table Of Contents
  • Key Challenges



  • Understand the Needs of Employees
  • Create a Sense of Urgency: Find a Catalyst for Change
  • Form a Powerful Coalition: Include Non-IT Stakeholders
  • Deliver Best-in-Class Service: IT Service Management
  • Capture Quick and Highly Visible Wins
  • Communicate the Vision: Brand Your Digital Workplace Program
  • "Make It Stick": Integrate the Digital Workplace Into the Fabric of How IT Works

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