Gartner Research

Toolkit: Outsourcing Contract Article 17 — Dispute Resolution

Published: 03 March 2016

ID: G00298239

Analyst(s): David Groombridge, William Maurer

Summary

Outsourcing contracts must include dispute resolution procedures, as well as instructions defining how both parties will use them. Sourcing managers should use this Toolkit to include best-practice content in a well-structured dispute resolution article as part of a master service agreement.

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