Analytics can be used to improve student success and institutional efficiency. The vendor landscape is changing to capitalize on this demand, which provides CIOs with new opportunities and risks.
Impacts and Recommendations
- Mergers, acquisitions and investments have created a growing number of end-to-end analytics solutions, making it challenging for CIOs to understand the costs and benefits relative to point solutions
- More higher education analytics providers are offering comprehensive services such as retention as a service and benchmarking alongside their technology offerings, increasing the risk of vendor lock-in for CIOs
- Many vendors are making analytic models and methods more opaque, making it more difficult for CIOs to use analytics to meet their desired outcomes
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