Gartner Research

Retail Industry Outlook 2016: The Year for Accelerating Your Supply Chain Transformation

Published: 04 March 2016

ID: G00294675

Analyst(s): Tom Enright , Mike Griswold

Summary

Retailers need to move urgently from talking about growing consumer expectations for shopping options and returns toward implementing the processes and technologies required to meet consumer demands. This research advises supply chain leaders on the key progress steps they must oversee in 2016.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Retailers who fail to invest in foundational operations, such as inventory accuracy and visibility, risk not achieving growth and scale objectives
  • Siloed planning and executional processes cause retailers to shift focus to resolving internal stock ownership issues at the expense of achieving multichannel fulfillment goals
  • Introducing or expanding shopping services that are not fully supported by underlying supply chain capabilities can hurt fulfilment, consumer confidence and market share
  • Failure to recognize the need to reinvent the role of the store in the future multichannel operating model disconnects online and store consumer experiences and prevents the delivery of multichannel excellence

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client