A Future View for BPO
Published: 12 February 2001
Rebecca S Scholl
Outsourcing, as a business strategy and a relationship model, has evolved over the past decade to become a dominant force in the IT industry. Megaforces -- most notably the impact of the Internet on both business and IT strategies -- are changing the nature of the outsourcing opportunity: its value proposition, how services are/will be delivered, and what customers will require. Furthermore, new competitors are moving quickly to capture the new outsourcing opportunities. Outsourcers are at a crossroads, and they must determine how they will most effectively compete in the future outsourcing market.
Table Of Contents
- Outsourcing Generations
- Methodology and Assumptions
- The Delivery Spectrum
- The Value Spectrum
- The Sourcing Matrix
- IT Services and the Sourcing Matrix
- Engagement Structures
- Pricing Structures
- Sourcing Relationship Structures
- Dataquest Perspective
- Dataquest Recommendations
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