Gartner Research

Market Guide for IT Process Automation

Published: 04 March 2016

ID: G00277001

Analyst(s): Robert Naegle


Agility, reliability and auditability remain priorities for I&O leaders; as such, ITPA is an increasingly important capability. This Market Guide defines the ITPA market, maps offerings across four product categories and highlights the evolution to service orchestration.

Table Of Contents

Market Definition

  • ITPA Product Evolution

Market Direction

Market Analysis

Representative Vendors

  • Suite Automation Tools
    • BMC
    • CA Technologies (CA)
    • Hewlett Packard Enterprise (HPE)
  • Embedded Tools
    • Microsoft
    • ServiceNow
    • VMware
  • Targeted Solution Tools
    • Automic
    • Ayehu Software Technologies
    • PMG
    • Resolve Systems
    • TDB Fusion
  • Heuristic Tools
    • Arago
    • Tata Consultancy Services (Digitate)
    • Cortex (Previously Innovise)

Market Recommendations

Gartner Recommended Reading

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