Gartner Research

How to Retain Knowledge for Reuse After Employees Leave

Published: 07 March 2016

ID: G00292797

Analyst(s): Carol Rozwell , Karen Hobert


Knowledge retention efforts arising from employees leaving their posts are most successful when focused on reuse alongside capture. IT leaders should determine what will need to be consumed in the future rather than focusing on the capture of all knowledge and insight.

Table Of Contents
  • Key Challenges



  • Identify and Prioritize Constituencies' Information Needs in the Context of Their Work Practices
  • Use Knowledge Collection Methods That Complement Desired Information Types
  • Use a Combination of Proven Technologies to Capture and Share Tacit Knowledge
  • Coda: If You Didn't Plan Ahead

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