Gartner Research

How Innovation Vouchers in Outsourcing Engagements Can Motivate Legacy Transformation

Published: 07 March 2016

ID: G00297691

Analyst(s): Frank Ridder , Hans Van Grieken


Gartner data shows that organizations spend 67% on run, 20% on growth and 13% on transformation initiatives. Voucher-based agreements with their vendors help CIOs to increase innovation focus in outsourcing relationships, and motivates innovation in all three spending categories.

Table Of Contents
  • Key Challenges



  • Step 1. Break the Cycle of Cost Cutting and Underinvesting
  • Step 2. Guarantee the ESP a Fixed Share of Wallet, and in Return, Demand the Savings Be Reinvested in Exploratory Service Innovation
  • Step 3. Create a Revolving Innovation Fund That Runs on Innovation Vouchers
  • Step 4. Identify Where Enterprise Needs and ESP Investment Meet
  • Step 5. Build Innovation-Based Vendor Relationships, and Keep the Executives On Board and Engaged
  • Which ESPs Are Suitable to Engage With for This Approach?

Case Study

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