Gartner Research

2016 CIO Agenda: A CSP Perspective

Published: 08 March 2016

ID: G00297337

Analyst(s): Mentor Cana , Neil Osmond


Gartner's 2016 CIO survey shows that CSPs are pushing forward on their digital journeys. While the need for change is clear, organizational inertia is still impeding the efforts of CSP CIOs. Opportunities include focusing more on execution, building leadership and embracing bimodal capabilities.

Table Of Contents

Survey Objective

Data Insights

  • A CSP CIO Digital Business Focus Is Foundational
  • CSPs Say They Are Still Unable to Respond Fast Enough to New Competitors
  • CSP CIOs Are Being Given Opportunities to Lead, but Change Is Difficult
  • The Amount and Scale of Conflicting Demands Make Prioritization Difficult
  • While Many Have Started Using Bimodal Capabilities, There Are Opportunities for Improvement and Alignment Between IT and the Business
  • Methodology

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