Gartner Research

Market Insight: Vertical Industry Opportunities for Digital Business Process Optimization Services

Published: 08 March 2016

ID: G00274091

Analyst(s): Susanne Matson , Twiggy Lo , Patrick Sullivan , Julie Short


Business process optimization is more than just implementing technology: It's about improving business process and operational efficiencies, as well as meeting dynamic customer requirements. Digital business practice managers can use this research to perfect their vertical industry strategies.

Table Of Contents


  • Introduction
  • Technology Is Involved, but Business Outcome Is the Focus
  • In Business Process Optimization, Speed and Agility Are Prioritized Across Industries
  • Clients Using Business Process Optimization Often Look to Create Client Value and New Revenue Streams
  • Business Process Optimization Priorities Vary by Industry
  • Executives Influencing Decisions to Engage With Service Providers Include Senior Roles, Such as CEO, COO and CFO
  • Buyers Look for Speed and a Strong Brand When Selecting Service Providers

Background and Context

The Impact


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