Gartner Research

Map I&O Automation Capabilities and Needs for a Successful Tool Strategy

Published: 08 March 2016

ID: G00295015

Analyst(s): Robert Naegle


The dynamic nature of the automation tool market is confusing. Many I&O leaders are struggling to determine where to start and how to grow their automation initiatives. The answer for many is to map current automation capabilities to identify needs so as to make informed tool purchases.

Table Of Contents
  • Key Challenges
  • Recommendation



  • Assess Overlapping and Redundant Tools, and Build an Automation Tool Strategy
    • IT Task Automation
    • IT Service Automation
    • Business Service Automation
  • Bottom Line

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