Published: 09 March 2016
Business service management has not delivered on its promises of prioritizing, communicating and focusing I&O resources on the functions critical to the business. I&O leaders should use a best-of-breed approach incorporating BVD, ITOA, APM and NPMD tools.
Included in Full Research
- Determine Whether the Original Intent of Any BSM Deployment Matches Current Use Cases
- Build a Risk Mitigation and Migration Plan Where BSM Deployments Continue to Deliver Business Prioritization of Operational Activities
- Deploy BVDs in Conjunction With ITOA and Monitoring Tools to Provide the Operational Intelligence to Rectify and Improve IT Operational Performance
- Replace BSM With BVD Where BSM Use Cases Are Limited to Business Metrics Reporting