Gartner Research

Languages of Change: Tackling Frustration

Published: 09 March 2016

ID: G00301643

Analyst(s): Bard Papegaaij , Elise Olding


Frustration is a natural part of the change process. Many CIOs dismiss this reaction as employee "change resistance." CIOs can adopt the technique outlined in this research to lead through frustration and maintain momentum on the path to change.

Table Of Contents
  • Key Challenges



  • Step 1: Express and Acknowledge Change Frustration
  • Step 2: Introduce the Model "Things I Can't Control and Things I Can Control"
  • Step 3: Use Peer Relationships as the Support Structure to Encourage and Help Colleagues to Take Positive Actions for Change
  • Science Can Inform Change
  • Some Practical Tips for Introducing the Model to Your Organization

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