Gartner Research

Leading From the Heart: You Don't Become a Digital Humanist by Fixing Problems

Published: 09 March 2016

ID: G00296067

Analyst(s): Bard Papegaaij , Brian Prentice , Patrick Meehan, Elise Olding


As digital humanism becomes a major force behind the transformation to digital business, CIOs will need to lead their organization on the journey. The first step is to change the focus from fixing problems to augmenting people's capabilities and effectiveness.

Table Of Contents


  • Introduction
  • Change the Mindset of IT by Changing Your Own Behavior
  • Three "Fixing" Beliefs to Change
    • Digital Machinist Belief No. 1: Implementing a Solution Is How IT Creates Value
    • Digital Humanist Belief No. 1: Shaping New Opportunities for the Organization Is How IT Creates Value
    • Digital Machinist Belief No. 2: Best Practices Are Always Best
    • Digital Humanist Belief No. 2: Serendipity Creates the "Next" Practice
    • Digital Machinist Belief No. 3: Application Systems Determine the Way People Work
    • Digital Humanist Belief No. 3: People Are the Inspiration for the Systems We Provide
  • Conclusion

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