Gartner Research

Assess the Impact of Four Key Trends on Application Outsourcing Performance and Growth

Published: 09 March 2016

ID: G00294312

Analyst(s): Gianluca Tramacere, Allie Young

Summary

The application outsourcing business is being impacted by four trends: vendor consolidation; automation and standardization; contract expansion of existing AO contracts; and cloud/SaaS adoption. Product leaders can use this data to benchmark their performance against other AO providers'.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • AO Provider Comparative Performance Levels
  • Factors Influencing Outcomes: Laggard Versus Aligned to Market Versus Best in Class
  • Once You Sign an AO Deal, Immediately Implement an Engagement and Relationship Plan to Extend Your Value and Opportunity
  • Invest Continuously and Proactively to Automate and Industrialize Your Services — Your Top Competitive "Weapon" Is a Modernized Portfolio of AO Offerings
  • Embrace a Cloud Strategy to Be — And Remain Relevant in AO

Methodology

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