Gartner Research

Postmodern ERP Adoption Is Changing the ERP Support Organization

Published: 09 March 2016

ID: G00300931

Analyst(s): Carol Hardcastle, Pat Phelan

Summary

The adoption of postmodern ERP strategies drives changes in the enterprise's ERP support organization. CIOs must assess the impact of postmodern ERP on their ERP competence center and start planning the organizational transition necessary to ensure effective support throughout the ERP life cycle.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The adoption of postmodern ERP strategies drives changes that CIOs must address, not only in the ERP architecture and delivery mode but also in the way the ERP solutions are supported through their life cycle
  • Postmodern ERP strategies, as well as broader changes in how IT supports the business (such as bimodal approaches), oblige CIOs to consider not just the "what" but also the "how" of ERP support
  • Postmodern ERP adoption is here now, but making the necessary changes to the ERP support organization takes time; a CIO's failure to make the right changes at the right time will disenfranchise the ERP support organization

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