Gartner Research

Building a Digital House: How an Industry Regulator Created an Exemplary Public-Sector Digital Service Model

Published: 11 March 2016

ID: G00301675

Analyst(s): Jenny Beresford


The Queensland Building and Construction Commission boldly and swiftly redesigned, renovated and extended a legacy organization in two years to create a new digital service model on a solid foundation of adaptive leadership, open culture and agile execution.

Table Of Contents
  • Key Challenges



  • Why Build a Digital House?
    • Create a Digital Business Model to Connect, Leverage and Share Critical Assets
  • Congruent Leaders Make Fast Decisions
    • Reform the CxO Leadership Team, Recognizing That a Digital Business Model Is a "Team Sport"
  • An Agile PMO Changes Culture
    • Establish an Agile PMO by Staffing With Agile Practitioners
  • Working With Digital Accelerators Fast-Tracks Bimodal IT
    • Engage Vendor Partners With Agile at the Heart of Their Business Model
  • Lessons Learned From IT's Early Agile and Bimodal Experiments
    • Collaborate, Communicate, Simplify and Share
  • It Feels Different in a Digital House
    • Continually Observe, Compare, Learn From, and Share Evidence of Change
  • What's Next for the QBCC?
    • More Renovations and Extensions Are Ahead as Platforms Continually Evolve

Case Study

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