Gartner Research

What to Do About Rising UC Software Support Costs

Published: 16 March 2016

ID: G00299211

Analyst(s): Mike Fasciani

Summary

Unified communications software vendors are increasing the price of support services and including them as standard in on-premises deals. IT planners who buy and deploy UC solutions need to understand the impact of paying for software in perpetuity and quantify the value of these services.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Implement SIP Trunking Services to Slash Enterprise Telecom Expenses
  • Evaluate the Financial Sustainability of Your Chosen Vendor's Software Support Contract
  • Analyze Software Assured Upgrade Agreements to Determine Which Cloud-Based Capabilities Are Included

Case Study

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