Gartner Research

A CIO's Framework for KPIs to Manage Insurance Digital Transformation

Published: 17 March 2016

ID: G00297724

Analyst(s): Juergen Weiss

Summary

Driving and supporting digital transformation is one of the primary objectives for insurance CIOs, but only a few organizations have defined a formal digital strategy. CIOs need to prepare a holistic framework of digital KPIs — or they will jeopardize the success of their digitalization efforts.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Digitalization in the insurance industry will force CIOs to implement a KPI framework
  • Digital KPI frameworks will enable insurance CIOs to successfully manage and track business and IT transformation
    • Balanced Scorecards
    • Service-Level Agreements
  • Close alignment of digital KPIs with the insurance value chain will help CIOs better assess disruption and steer their digital strategy

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