Gartner Research

I&O Must Combine ITIL and DevOps to Deliver Business Value for Bimodal IT

Published: 18 March 2016

ID: G00291784

Analyst(s): Ian Head , George Spafford


Gartner sees enterprise I&O groups fracturing into ITIL vs. DevOps factions, with needless conflict being generated. I&O leaders seeking to improve Mode 1 and Mode 2 delivery must seize the value from practices originating in ITIL, as well as those still evolving within DevOps and other sources.

Table Of Contents
  • Key Challenges



  • Use a Bimodal IT Strategy to Develop the Necessary I&O Capabilities
  • Use ITIL With the Development of Mode 2 Capabilities
  • Use DevOps With the Development of Mode 1 Capabilities
  • I&O Leaders Must Assess ITIL and DevOps Overlaps When Using Them in Bimodal IT to Reduce Linkage Breakages

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