Gartner Research

Genesys 7 Contact Center

Published: 29 October 2004

ID: G0096368

Analyst(s): Jay Lassman

Summary

Genesys 7's open architecture functions with a wide range of switches and applications, is highly scalable and improves agent efficiency. Open Media interaction supports workflow and process management capabilities.

Table Of Contents
  • Corporate Headquarters
  • Overview
    • Partnerships
  • Analysis
    • Real-Time Interactions With Relevant Information
    • Genesys Customer Interaction Management Platform
    • Customer Interaction Management Platform Media Options
    • Network-Level and Large-Scale Organization Real - Time Routing
    • Genesys Voice Platform
    • Genesys IP Contact Center
    • Genesys Voice Callback
    • Genesys G plus Adapters
    • SDKs and Toolkits
    • Genesys Expert Contact
    • Genesys Info Mart
    • Genesys Workforce Management
    • Genesys Express
    • Genesys Managed Services
  • Pricing
    • GSA Pricing
  • Competitors
  • Strengths
  • Limitations
    • Recommended Gartner Research
  • Insight

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