Gartner Research

Fidelity Information Services Retail Banking Delivery Solution

Published: 05 May 2003

ID: G0096457

Analyst(s): Stessa Cohen

Summary

Fidelity Retail Banking Delivery Solution contains teller and platform components that run on NT and Unix servers and can be integrated with the call center, a Web site and IBM host mainframes.

Table Of Contents
  • Corporate Headquarters
  • Overview
  • Analysis
    • CRM and Application Integration
  • Pricing
    • GSA Pricing
  • Competitors
    • Argo Data Corporation Suite
    • EDS SellStation
    • Eontec
    • Getronics GlobalFS
    • S1 Corporation Full Service Banking, Teller, Sales and Service Platform, and Analytics
    • WebTone Technologies TouchPoint
  • Strengths
    • Foreign Currency Exchange Capabilities
    • Component/Business Process Approach
    • Support for Third-Party Applications
    • Create a Custom Interface
    • Call Center Integration
  • Limitations
    • Uncertainty About the Future
    • Availability of Native Analysis Tools
    • Lacks Clear Multichannel Middleware
    • Recommended Gartner Research
  • Insight

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