Gartner Research

Ineffective Procurement of IT Services Hurts CSP Transformation

Published: 21 March 2016

ID: G00292872

Analyst(s): Norbert Scholz , Jouni Forsman


CSP CTIOs need from suppliers unconventional thinking, best practices and growth opportunities to help with their digital transformation; however, our Magic Quadrant survey shows they select and measure vendors based on cost and SLAs.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • CSP CTIOs' conservative supplier selection for IT services limits their ability to transform the business as fast and effectively as possible
  • CSP CTIOs' great focus on measuring IT service suppliers based on cost constrains the amount of transformational business value realized from IT services

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