Gartner Research

Next Practices for Redesigning Service-Level Management for the IoT

Published: 22 March 2016

ID: G00298677

Analyst(s): Tapati Bandopadhyay, Sanjit Ganguli


Infrastructure and operations leaders must respond to the developing service-level management needs of the Internet of Things, which will mean a revamp of SLM processes and objectives, evolving it from a reactive reporting process to an active, actionable process.

Table Of Contents
  • Key Challenges



  • Evaluate the Top Three Most Critical Impacts of Any IT Service Degradation on IoT-Enabled Business Services, Using Input From LoB Leaders
  • Redesign the SLM Process to Ensure the Service-Level Objectives Are Aligned to the Mission-Criticality of Different IoT Systems

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