Gartner Research

Vendor Rating: Microsoft

Published: 24 March 2016

ID: G00273366

Analyst(s): Rita Sallam , Brian Blau , Ken Dulaney , Merv Adrian , Terrence Cosgrove , Thomas Bittman , Alfonso Velosa , Stephen White , Mike McGuire , Ed Anderson , Annette Zimmermann , Nigel Montgomery , Mark Paine , Jeffrey Mann , Donald Feinberg , Adam Woodyer , Dolores Ianni , Mark Driver , Stephen Kleynhans , Carl Claunch , Pankaj Prasad , David Smith , Lydia Leong , Milind Govekar , Daniel O'Connell

Summary

Microsoft's transition to "cloud first, mobile first" continues in 2016. The vendor's biggest task is successfully shifting itself and its customers to cloud-based business models. To do so, it has been making big internal changes, reprioritizing markets and rolling out cloud products.

Table Of Contents

Overall Rating

What You Need to Know

  • Changes in the 2016 Vendor Rating

Vendor Rating

  • Analyst Comments
  • Corporate Viability
    • Strategy: Positive
    • Financial: Strong Positive
    • Marketing: Strong Positive
    • Organization: Positive
  • Market Offerings
  • Products/Services: Positive
    • Client Windows and Mobility
    • Windows Server, Data Center and Cloud
    • Collaboration and Communications
    • Data and Apps
    • Developer Tools
    • Hardware
    • Technology/Methodology: Positive
    • Pricing Structure: Caution
  • Customer Service/Support
    • Sales/Distribution: Promising
    • Support/Account Management: Promising

Gartner Recommended Reading

  • Rating Definitions

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